Unable to cancel my Vodacom contract

On 02 April 2026 I phoned Vodacom cancellation department to cancel my contract, and the consultant informed me I can only cancel on 04 April 2026. I phoned again twice on 04, 05 and 06 April 2026 to cancel my contract but the call center message given at the time stated that they cannot take my call due to Emergency protocols.

How can a consultant tell me that I must phone back to cancel on a particular day but then I am not being assisted.

I want confirmation that my contract is cancelled as I have been phoning Vodacom to do this on numerous occasions, but it seems that Vodacom is delaying the process and I will not pay an additional month due to Vodacom not being available and not providing me with service.