Unable to cancel my service From December 2015.

<p>My contract has expired years ago and I have been sending following your requests to send you an email to cancel my vodacom serice since December 2105 and it is still not cancelling and you are still *****ing my money every month. This is disgusting. I will go to the telecommunication ombudsman if you do not cancel my service and refund me all my money from the date I sent the initial cancellation email as you told me to do. I have proof that I sent the email as you requested. The reference number I received when I sent the initial email is 003H~H28L. </p>