dO
danie O

1 reviews | Active since Dec 2014

01 Oct 2017, 20:30

unable to cancel my fone account

Hello. A cancellation request was done on 26/07/2017 to cancel a contract with Vodacom [end of the term] I was told last payment was due en of August 2017 but they still deduct money of my account why? will like to have my money refunded that was deducted . Danie Obermeyer

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Oct 2017, 11:42
Official

Good Day Danie,

Thank you for taking the time to voice your enquiry.
Kindly note that this matter was addressed. Please see sms sent to the number in question.

Regards
RO