kK
kubayitheodore K

1 reviews | Active since May 2017

08 May 2017, 14:42

Unable to Cancel my Contract and It puts my credit in Arrears.

<p>I hope i will be able to be assisted.</p> <p> </p> <p>I am currently having a problem with vodacom with one of the contract's that are in my name.<br />I once bought an item over the phone and i did not like the product so i had it returned back to Vodacom of which i did not have the product for more than 2 weeks and even since i had the wifi router i am billed for the device ever since last October and i have been calling to cancel the contract but I am not able to do so, since i refused to pay for something that i am in possession of.<br /><br />Vodacom can you please resolve the problem for the following number ********** as i will not pay it up hense i do not have it with me.<br /><br />Regards</p> <p>Annoyed Customer</p>

0
Replies (3)
Vodacom
Vodacom's reply08 May 2017, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

kK
kubayitheodore K's update08 May 2017, 18:16
Reviewer Update

So Vodacom decided to reply me ka auto reply message, guys this is a serious matter to me, if not to you.

Vodacom
Vodacom's reply16 May 2017, 12:39
Official

Dear Theodore

Please be advised that feedback has been sent to you via email.

Regards,

RJ