Unable to cancel my contract

<p>We requested a cancellation quote, paid the amount in full, sent all of the relevant documents (includign a copy of the ID) to Vodacom expecting for the account to be cancelled.</p> <p> </p> <p>Three months later we notice that the debit order is still going off the account.</p> <p> </p> <p>We then spoke to the Cancellations Department just to be informed that we sent the cancellation notification to the wrong e-mail address. What?!? We sent the cancellation documents to the e-mail address stated on the cancellation quote. On a Vodacom letterhead?!? How can that possibly be the wrong address!!</p> <p> </p> <p>This is just another attempt from Vodacom to denay that they have ever received the cancellation letter in order from them to deduct another 2 x premiums!!</p> <p> </p> <p> </p>