Unable to cancel my contract

Good day

Firstly I would like to express my anger for the poor service received from Vodacom. During the cause of last month I received a call from your call centre agents marketing a data package with a router. I went ahead and took up the package. Within 3 days the router arrived via the courier. After testing the router for a couple of days I discovered the router was faulty I called Vodacom and they arrange for a replacement. Furthermore after the replacement was arranged and delivered I experienced the exact same problem as with the previous one. Yet again I called Vodacom advising them the device is faulty once again. The call centre agent advised me that those routers are faulty and Vodacom are recalling them. He then advised once they collected the second device I need to call in and cancel the contract. At this point I was furious. Why should I call in to cancel the contract? Was this my fault you sent me a faulty router? If Vodacom new all devices were faulty why sent me another one? To top it all I called 4 times on different occasions to cancel my contract but know luck. Advice given from *********** staff is unbelievable. The replacement device was collected on the 28/3/2018. To date my contract is still not canceled. And guess what I was billed for the month of April too. I called in for the million time as Vodacom don’t believe in follow ups. The consultant advised they haven’t received the 1st device from ram hence they couldn’t cancel my contract. How is that my problem. I provided you with proof as both was collected. Why Must I pay for your failed service?!? They told me so nicely you can lay a complaint if you want to just send a email. Well I sent a email and guess what know response too.

Is this how Vodacom treat valuable clients that has 3 contracts with you?

Kind regards Masood ********** 322