Unable to cancel month-to-month fibre contract.

We submitted a request on 22/01/2020 to have our fibre line cancelled and we are yet to receive a response. We called the fibre team and was told to send an email to ***.

We did this and received the below response :

"Dear Sender

Your email to Vodacom has been REJECTED. Please resend your request making sure that the below rules are adhered to.

Vodacom Support email address must be in the TO:"

We submitted another email in line with this and received the same response. We contacted the social media team on Twitter and no one has been able to assist.

We no longer want to make use of Vodacom as our ISP due to the poor service that we have received.