Unable to cancel contract that expired
I cannot express how mad i am as i have inform ed the Glen Vodacom branch on many occasions that the phones are ****** and the contracts expired.They keep insisting that i call an 082 number that one is only able to call from a mobile(the phones are ******)i could not do sim swaps as that cost an arm and a leg and not to mention all the data i have lost because even thou my contracts expired they were still billing me for data. I keep explaining that i am not able to call from a vodacom number and if i am not able to cancel via a landline or email ,then how is that possible. Some lady calls me today claiming i owe vodacom R460 and i need to pay.The freaking nerve of these people.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
