1 reviews | Active since Nov 2016

21 Feb 2018, 13:45

Unable to cancel contract that expired

I cannot express how mad i am as i have inform ed the Glen Vodacom branch on many occasions that the phones are ****** and the contracts expired.They keep insisting that i call an 082 number that one is only able to call from a mobile(the phones are ******)i could not do sim swaps as that cost an arm and a leg and not to mention all the data i have lost because even thou my contracts expired they were still billing me for data. I keep explaining that i am not able to call from a vodacom number and if i am not able to cancel via a landline or email ,then how is that possible. Some lady calls me today claiming i owe vodacom R460 and i need to pay.The freaking nerve of these people.

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Replies (1)
Vodacom
Vodacom's reply21 Feb 2018, 13:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team