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shaun G
1 reviews | Active since Sept 2015
07 Dec 2018, 09:23
UNABLE TO CANCEL CONTRACT AND RETURN DEVICE
i have received an added contract of 5 gig and a mobile wifi router on the 26/10/2018.on the 29/10/2018 i called in to cancel the contract as i wanted to take up a higher data plan option. i have called in numerous time for this to be cancelled and collected and to date they have not collected and cancelled this plan. i have been billed for November and i am also being billed for December and i have not even activated the line or used the device. i have been keeping the device at work for almost two months and this is really annoying that i cannot get this returned as this is causing me to be debited for service i am not getting
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Vodacom's replyOfficial
07 Dec 2018, 10:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 10:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Dec 2018, 17:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply11 Dec 2018, 17:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team