Unable to cancel contract after it expired

I took out an iPad contract 2 years ago but have been unable to open the email statements for the entire period. In the meantime I took out a cellphone contract as well and the problem persisted. After standing in numerous queues in stores to get the issue resolved I gave up and went without statements, waiting to see what amount goes off my bank statement each month.<br> <br> I knew that the iPad contract was about to expire though and logged a query (reference number 001CAaBD5FJTBHWN) on 29 February to enquire what the end date of the contract is and requesting to cancel the contract once it expires. I got no reply.<br> <br> Last week I phones customer care and was told that the contract expired on 5 March but that they were unable to assist me with cancelling the contract at the time and that someone would phone me back.<br> <br> A week later I'm still waiting for a reply. In the meantime I continue paying for a contract I don't need because they won't assist with cancelling the contract.<br>