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Sabier M
1 reviews | Active since Oct 2010
14 Oct 2020, 05:40
Unable to cancel contract
Been trying to cancel my vodacom contract for 2 weeks now, call centre keeps refering it to someone else and promise a call back but nothing, went to the vodacom store and they can't help as the call centre must do it. Is this just delay tactics so you can get an extra month or two premiums from your customers
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Vodacom's replyOfficial
14 Oct 2020, 07:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2020, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sabier M's updateReviewer Update
14 Oct 2020, 18:54Received a call from vodacom and the issue has been resolved
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Sabier M's update14 Oct 2020, 18:54
Reviewer Update
Received a call from vodacom and the issue has been resolved