JT
Jacqueline T
1 reviews | Active since Apr 2022
15 Apr 2022, 02:24
Unable to cancel cell contract after 24months
Pathetic. We have been trying to cancel my contract since December 2021, Keep getting the run around. Keep sending all the information as requested, we have no store nearby & the call centre keep dropping the call if I want to escalate to their superiors, Please could somebody advise or cal me ***) as the account is now in arrears , note contract details below:
Ref *** for 1st request in Dec Ref 1- *** for 2nd request ID *** Jacqueline Tiger Contract Cell nmr ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Apr 2022, 07:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2022, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2022, 09:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted a credit request for the outstanding balance on the account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted a credit request for the outstanding balance on the account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2022, 09:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted a credit request for the outstanding balance on the account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted a credit request for the outstanding balance on the account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
JT
Jacqueline T's updateReviewer Update
31 May 2022, 22:50This was resolved thank you very much appreciate 🙏
JT
Jacqueline T's update31 May 2022, 22:50
Reviewer Update
This was resolved thank you very much appreciate 🙏