ML
Mel L
1 reviews | Active since Oct 2020
05 Oct 2020, 15:53
Unable to cancel an expired contract
2 months and 7 phonecalls. Trying to cancel a contract that expired. 7 call agents made promises to phone me back. So far no one returned the calls as promised. Asked to speak to a manager. None available. Money still being deducted from my account. Can someone please help me?
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Replies (2)
Vodacom's replyOfficial
05 Oct 2020, 16:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2020, 16:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Mel L's updateReviewer Update
08 Oct 2020, 15:54And you say nothing about the money that deducted twice that one of your angents said will be paid back to be. Check my call log in August. No has contacted me yet. Get one of your people to call me.
ML
Mel L's update08 Oct 2020, 15:54
Reviewer Update
And you say nothing about the money that deducted twice that one of your angents said will be paid back to be. Check my call log in August. No has contacted me yet. Get one of your people to call me.