Unable to cancel Account
I am unable to cancel a contract When I phone cancellations they "cannot find my account". Interesting how they don't struggle to find my account when it is invoice time The contact number starts with +61.
As for your response to my other complaint, you have my email address and I have given you my Australian number. Contacting your call centre is pointless because they cannot find my account
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Vodacom's replyOfficial
09 May 2021, 19:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2021, 19:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team