Unable to cancel a fibre contract, *********** call centre agents and very poor service

I cancelled my fibre 4 months ago, and every month I call a Vodacom agent to query the cancellation because every month I get billed incorrectly. Every time I have called, after speaking to countless agents for countless hours, they tell me it's been cancelled and I wont get billed again, but it's all lies because every month I've been billed, again and again.

After being billed incorrectly for the 4th month in a row, an agent just informed me that there is no cancellation request for my fibre and he cannot help me further. I have spent hours on the phone to Vodacom call centre agents, and nothing seems to be happening on their side of the line.

Vodacom has charged me R4000 for a service I asked to be cancelled and haven't been using. Their call centre agents are of no help and waste my time.

Their outbound agents are always more than eager to call you and take your money and offer new contracts, but it when it comes to inbound calls, they can't submit your request and will ensure as much as your money gets taken by Vodacom for as long as possible. The many Vodacom agents incompetency seems very purposeful, as nothing gets done by anyone time after time.

Vodacom service is absolutely shocking and their deals and contracts are a ****.