Hellopeter
Share Your Experience
MS
MacPhillip S

1 reviews | Active since Sept 2012

05 Feb 2024, 17:05

Unable to cancel a contract coming to an end

I want to cancel my contract with Vodacom and I am being told I cannot due to an extension that I made which is incorrect. I was told they investigating and it will take 48 hours and I am still waiting for a response. I called in again on 05 February and I could not get an up date and was told to wait for a couple more days. It is unacceptable and i will never get another contract with Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply06 Feb 2024, 07:31
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
MS
MacPhillip S's update08 Feb 2024, 09:53
Reviewer Update
I called in and I was told that the reversal is not yet done and no one knows when it will be resolved but it was escalated again. This is poor service like ESKOM. Rohan was really helpful this time around and appreciate his understanding and explanation of how contracts work.
MS
MacPhillip S's update16 Feb 2024, 12:57
Reviewer Update
Good Day Vodacom,

This is absurd, is there an update to my query?