IB
Ingrid B

1 reviews | Active since Jan 2014

10 Jan 2017, 17:37

Unable to cancel a contract

<p>I have being trying to cancel a contract with Vodacom, to no avail. The customer care line just puts me on hold. I have been trying to phone for the past week and get put on hold. Everytime I am told that I will definitely be assisted. Guess what I am still on the line waiting for someone to assist me. This is really annoying and not the standard of services I would expect from a company like Vodacom. </p> <p>How are you supposed to cancel a contract you are not using if the number ********** does not even work. </p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

IB
Ingrid B's update12 Jan 2017, 12:28
Reviewer Update

Nobody has contacted me. Will this happen in the near future. Or is this a way of delaying the cancellation so Vodacom can earn more money.