1 reviews | Active since Jan 2014
Unable to cancel a contract
<p>I have being trying to cancel a contract with Vodacom, to no avail. The customer care line just puts me on hold. I have been trying to phone for the past week and get put on hold. Everytime I am told that I will definitely be assisted. Guess what I am still on the line waiting for someone to assist me. This is really annoying and not the standard of services I would expect from a company like Vodacom. </p> <p>How are you supposed to cancel a contract you are not using if the number ********** does not even work. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Nobody has contacted me. Will this happen in the near future. Or is this a way of delaying the cancellation so Vodacom can earn more money.
Nobody has contacted me. Will this happen in the near future. Or is this a way of delaying the cancellation so Vodacom can earn more money.
