WP
Willie P

1 reviews | Active since Jun 2021

19 Jun 2021, 14:28

Unable to cancel (a completed) Vodacom contract

I have been a Vodacom client since 2003. I purchased a tablet with a separate contract (MyGig 2 TopUp promo) in 2018. Early last year (2020) my tablet was ******. The term of my contract ended in August 2020. I informed Vodacom that I do not wish to continue with this contract, in view thereof that I no longer have the tablet. I continued receiving calls from Vodacom offering to upgrade the very same contract. In spite of repeating that I have requested the contract to be cancelled (I have kept 5 sms responses from Vodacom indicating they are in the process to cancel such), and in spite of doing 3 walk-ins (drive-ins - I am wheelchair bound and it is a tremendous effort to organise transport) to Vodacom shops for assistance, up until this day I find that the ***** not only has my tablet, but I am paying for his monthly data!

0
Replies (1)
Vodacom
Vodacom's reply19 Jun 2021, 20:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team