Unable to buy online
<p>I've just had my online order cancelled because Vodacom Confirmation department continualy calls me on the wrong numbers all the time to confirm the order even when I've phoned back about 5 times telling them what my contact number is. I've phoned back about 10 times and can't get through to anyone to confirm the order because I'm told Vodacom must phone me and not the other way around. So now what do you want me to do???</p> <p>Secondly I don't get any sms or email to say that I've app****. WHY IS THAT?? All other companies seem to get these basics right.</p> <p>How are people like me supposed to get a contract online if you make it impossible for us???</p> <p>This is serious incompetance and I would like someone from Vodacom to fix this situation for me.</p> <p> </p> <p>My work contact number (6am-6pm) ********** 925 </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
