Unable to buy data bundles: App and database issue

<p>I usually buy data bundles through the app, which is always inaccurate and mostly offline, but eventually manages to do so.</p> <p>Since October, when I tried to recharge using the app, it stated that I am not allowed to buy bundles on my contract, which was weird since I have bought numerous bundles on this contract. So I ignored it and assumed there was a glitch in the system.</p> <p>On the 12th of October, I tried recharging again, phoned the call centre, they said that the reset my account and that I had to restart my phone in 40 mins...., and still no permission to recharge after this. My friend advised me to do it through the FNB app, which also did not work, so no it's not an app issue, it's a Vodacom issue.</p> <p>I phoned again on the 14th, this time the lady advised me that there is an issue, but she will be able to buy bundles through the call centre, which I did.</p> <p>My bundle ran out on the 22nd of October, I tried to recharge, and same issue again.</p> <p>This is UNACCEPTABLE, since now I have to pay out of bundle rates because Vodacom’s system is faulty! Vodacom always goes on about no dropped lines and best coverage, well this is just as good as dropped lines and I expect compensation from their side and that they will fix the app so that the billing reflects accurately on there.</p> <p> </p>