mB
myburgh B
1 reviews | Active since Apr 2012
23 Dec 2019, 09:00
Unable to buy data!!!!!!!!!!!!!!!!!!!!!!!!!!
Vodacom has yes again excelled in NON-SERVICE! I have to buy data but both the website and app is down. Now I have to go to an outlet and buy the same amount of data for almost double the price! This seems to be a regular occurrence. Another way to ******* people over the festive season.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 Dec 2019, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2019, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mB
myburgh B's updateReviewer Update
23 Dec 2019, 12:08I'm not going to hold my breath! It is clear Vodacom is not interested in resolving the problem as it would mean user can get the data at a cheaper price. It's strange this problem only seem to occur towards the end of a month when most people start running out of data and have to top up before the next cycle.
mB
myburgh B's update23 Dec 2019, 12:08
Reviewer Update
I'm not going to hold my breath! It is clear Vodacom is not interested in resolving the problem as it would mean user can get the data at a cheaper price. It's strange this problem only seem to occur towards the end of a month when most people start running out of data and have to top up before the next cycle.
mB
myburgh B's updateReviewer Update
23 Dec 2019, 23:34 I have posted a number of queries on Facebook and Hello Peter but none of them have been responded to, except one full of technical jargon! It appears I am not the only one experiencing the problem of neither the app nor the website being available to purchase data. One solution was to use the USSD platform but this would mean paying ******ionate fees for the same bundle compared to the app/website. Since Saturday the same error message has been coming up that there is a technical problem and the technicians are working on it. My question then is, are they part of the Eskom setup – the same useless technical staff?
mB
myburgh B's update23 Dec 2019, 23:34
Reviewer Update
I have posted a number of queries on Facebook and Hello Peter but none of them have been responded to, except one full of technical jargon! It appears I am not the only one experiencing the problem of neither the app nor the website being available to purchase data. One solution was to use the USSD platform but this would mean paying ******ionate fees for the same bundle compared to the app/website. Since Saturday the same error message has been coming up that there is a technical problem and the technicians are working on it. My question then is, are they part of the Eskom setup – the same useless technical staff?
mB
myburgh B's updateReviewer Update
20 Jan 2020, 14:34You must be joking! NOBODY has tried to get in contact with me! I rep**** to an e-mail I received but I suppose it's one of those auto mail boxes where nothing is read. What I would expect from Vodacom based on past experience.
mB
myburgh B's update20 Jan 2020, 14:34
Reviewer Update
You must be joking! NOBODY has tried to get in contact with me! I rep**** to an e-mail I received but I suppose it's one of those auto mail boxes where nothing is read. What I would expect from Vodacom based on past experience.
mB
myburgh B's updateReviewer Update
20 Jan 2020, 14:38I'm not sure what is happening but my reply does not seem to get posted - another Vodacom 'glitch'. You must be joking! NOBODY has tried to get in contact with me! From past experience the type of "service" (?) I expect from Vodacom!
mB
myburgh B's update20 Jan 2020, 14:38
Reviewer Update
I'm not sure what is happening but my reply does not seem to get posted - another Vodacom 'glitch'. You must be joking! NOBODY has tried to get in contact with me! From past experience the type of "service" (?) I expect from Vodacom!