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Barry L

1 reviews | Active since Jan 2013

04 Feb 2020, 10:13

Unable to be assisted

I have been a Vodacom customer for 20+ years. I altered my contract in November 2019 with a few months left on my handset. Now when my handset portion has expired, Vodacom is unwilling to assist with an upgrade of the handset because I am only officially due for an upgrade in another 2 years.

After been pushed from pillar to post in the call centre, I was hung up on.

All I want from Vodacom is to pay them more money to upgrade a handset. Are the systems and/or processes that antiquated and outdated that they are refusing extra money every month... in THIS economy? I do not understand!

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Replies (4)
Vodacom
Vodacom's reply04 Feb 2020, 11:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Barry L's update06 Feb 2020, 14:08
Reviewer Update
2 days later and still no contact from said consultant.
BL
Barry L's update07 Feb 2020, 12:31
Reviewer Update
Day 3. Still no contact from Vodacom.
BL
Barry L's update13 Feb 2020, 06:49
Reviewer Update
More than a week later; still nothing from Vodacom