Unable to authenticate credentials

Its now official Vodacom is ***********. The number of complaints on this site alone suggests the same and in my opinion that's why customers are seeking alternate service providers. Since the beginning of January I can not access the Vodacom Login. I need this to check my balance so that they don't rip me off for excessive out of bundle rates. Called the call centre, operator was clueless. Visited Technical Support tried to help, hit a brick wall and promised to escalate the fault. Still waiting for that, posted on this site last week about this issue, contacted by customer services and even e-mailed them a screen dump of the fault. Was promised their Top IT guys would look into it. Still waiting for them too, in the meantime gone back to the very basics of checking balances on 3 numbers. But at least that is working although time consuming and such a waste. come on guys do the right thing, do your job.