KL
Kevin L

1 reviews | Active since Dec 2014

18 Apr 2016, 12:33

Unable to Assist with my deceased wife's Cellphone

I was on the phone for more than 1 hour. I spoke to 6 different people in 4 different departments:<br> Customer Care - Unable to assist please call Legal Department<br> Legal Department - Unable to help please speak to Cancellations<br> Cancellations - Unable to assist as it is not my contract Call Legal<br> Back to Customer Care - Sorry Legal Department has closed call Risk Department<br> Risk Department - Sorry we do not deal with this call Legal, tried to transfer to legal, call transferred to Call Center<br> Call Center - Sorry legal department does exist but they are busy please call back again<br> <br> BUNCH OF IDIOTS. Nobody wants to assist me in trying to sort out my DECEASED wife's cellphone contract.<br> <br> This is the most bunch of idiots i have ever meet in one place<br>

0
Replies (1)
Vodacom
Vodacom's reply18 Apr 2016, 13:48
Official
Hello Kevindl,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team