UNABLE TO ASSIST IN FIXING MY CONTRACT PHONE/NO CONTACT MADE IN A MONTH

16 JANUARY 2019 I took out a contract with Vodacom in 2017 and was advised by the consultant to go with the Huawei as the part are easily available should anything happen to the phone within the contract term. Well something did happen and when I took the phone in last week I was advised that they are unable to assist me with my query. I have 6months left of my contract and I am expected to pay for a phone I can no longer use.

VODACOM'S AUTOMATED RESPONSE 16 JANUARY 2019 Official business reply Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

10 FEBRUARY 2019 Still waiting for service provider to contact me, it's almost been a month and still no response.

12 FEBRUARY 2019 To this day NO ONE from Vodacom has even attempted to contact me, yet the account is being debited like clock work!! PATHETIC!!!

I NOW WAIT FOR A VODACOM STAFF MEMBER TO CONTACT ME. IT'S BEEN JUST 4 DAYS SHORT OF A MONTH. LET'S SEE IF I'LL GET THE SAME AUTOMATED RESPONSE AS BEFORE VODACOM N1 CITY, THE WORST CUSTOMER EXPERIENCE EVER