Unable to assist in fixing my contract phone

Item: Vodacom
Rating: 1
Author: Sealon R

I took out a contract with Vodacom in 2017 and was advised by the consultant to go with the Huawei as the part are easily available should anything happen to the phone within the contract term. Well something did happen and when I took the phone in last week I was advised that they are unable to assist me with my query. I have 6months left of my contract and I am expected to pay for a phone I can no longer use.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

16 Jan 2019, 14:05

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Jan 2019, 14:05

Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Sealon R's updateReviewer Update

10 Feb 2019, 17:35

Still waiting for service provider to contact me, it's almost been a month and still no response.

Sealon R's update10 Feb 2019, 17:35

Reviewer Update

Still waiting for service provider to contact me, it's almost been a month and still no response.

Sealon R's updateReviewer Update

12 Feb 2019, 22:54

To this day NO ONE from Vodacom has even attempted to contact me, yet the account is being debited like clock work!! PATHETIC!!!

Sealon R's update12 Feb 2019, 22:54

Reviewer Update

To this day NO ONE from Vodacom has even attempted to contact me, yet the account is being debited like clock work!! PATHETIC!!!