Unable to assist due to system not implemented

My contract has been moved to the new 3DS system as I am on the Red Advantage contract.<br> My phone dropped and the screen scattered. First phone I have ever broken.<br> I am unable to pre-mature upgrade due to the new 3DS system not supporting it at this stage.<br> My upgrade date is mid January 2016.<br> After numerous calls, some not returned or dropped, the only solution given to me is you have to wait till January when hopefully the system can support pre-mature upgrades. I find this unacceptable as no alternative plan can be made due to Vodacom new system not supporting it at this stage.<br> I have been informed that I am not the only client with this issue.