Unable to allpy for contract due to status appearing as ***** after ***** case confirmed and cleared

I have been a victim of ***** with Ref below couple of months ago. I got a confirmation that investigation was done and the credit is cleared. I never had a previous contract with Vodacom . Now I am interested in getting a deal from my father and my brother but the status on Vodacom stores system appears as ***** and they can't help. Since last week I visited multiple stored and tried to call any possible number with no help at all. I have been transferred from department to the other and no help. I am now tired and I was supposed to be handing devices respectively to my brother and my father tomorrow as I am travelling 500 KM to home. Could you please help me get the status updated so I can atleast get the devices before I travel? I do not know any Vodacom Store in Venda where I will be travelling and it won't help looking for the store if this is not fixed.

Kind regards