MM
Martin M

1 reviews | Active since Aug 2013

08 Dec 2016, 11:34

Unable to Activate My Caller Line Identity - After Migration Acc I***

<p>I have recently upgrared/ migrated to Red Advantage on the 1 December 2016.</p> <p> </p> <p>The above migration has reslted in value added service (CLI) being deactivated, I have since 1st December to date being calling the service provide to activate the Caller line identity however the call center / vodacom is unable to assist me with this</p> <p> </p> <p>As it stands right now my phone is soft lock, I have reached monthly limits to call the call cebnter (111), and my CLI is still not resolved.</p> <p> </p> <p>The last two consultant I spoken to explained that there atre unable to do anythin on my account as there is an pending order of which I requested them to cancell it to enable ammendment to my account.</p> <p> </p> <p> Below are consultant who promised to relove my issue and contact me back but nothing is happening to date. ( I am sitting with a phone without CLI, SOFT LOCK - I cant make calls)</p> <p> </p> <p>- Vuyo - Ref given by him is INC ********** 57</p> <p>- Boitumelo - Ref given by her is ********** 27</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 13:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team