1 reviews | Active since Aug 2013
Unable to Activate My Caller Line Identity - After Migration Acc I***
<p>I have recently upgrared/ migrated to Red Advantage on the 1 December 2016.</p> <p> </p> <p>The above migration has reslted in value added service (CLI) being deactivated, I have since 1st December to date being calling the service provide to activate the Caller line identity however the call center / vodacom is unable to assist me with this</p> <p> </p> <p>As it stands right now my phone is soft lock, I have reached monthly limits to call the call cebnter (111), and my CLI is still not resolved.</p> <p> </p> <p>The last two consultant I spoken to explained that there atre unable to do anythin on my account as there is an pending order of which I requested them to cancell it to enable ammendment to my account.</p> <p> </p> <p> Below are consultant who promised to relove my issue and contact me back but nothing is happening to date. ( I am sitting with a phone without CLI, SOFT LOCK - I cant make calls)</p> <p> </p> <p>- Vuyo - Ref given by him is INC ********** 57</p> <p>- Boitumelo - Ref given by her is ********** 27</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
