SF
Shirley Foster-Archibald
1 reviews | Active since May 2022
30 Jun 2023, 16:19
Unable to access Nortons after having it charged to me. Shocking customer service.
Purchased Norton Antivirus through their Vodacom portal. Got charged for it on my account but unable to access the software. I phoned their customer care, after a long time they advised they didn’t know how to help and needed to go to branch. Went into the branch and they couldn’t help but logged a service request. Someone phoned me, said they from billing and couldn’t help with getting the access. Closed the call and sent me a number to phone. I tried phoning the number but it just fails. Dreadful customer service with everyone just passing the buck. Now paying for a service I don’t have.
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Replies (2)
Vodacom's replyOfficial
02 Jul 2023, 10:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2023, 10:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SF
Shirley Foster-Archibald's updateReviewer Update
12 Jul 2023, 09:00Good day
So now there are two replies saying someone will contact me. No one from Vodacom has contacted me, I have now received another bill with the Nortons charge but no service. I have since also received multiple spam emails regarding upgrades. Would be good if you could manage what’s already on your plate.
So now there are two replies saying someone will contact me. No one from Vodacom has contacted me, I have now received another bill with the Nortons charge but no service. I have since also received multiple spam emails regarding upgrades. Would be good if you could manage what’s already on your plate.
SF
Shirley Foster-Archibald's update12 Jul 2023, 09:00
Reviewer Update
Good day
So now there are two replies saying someone will contact me. No one from Vodacom has contacted me, I have now received another bill with the Nortons charge but no service. I have since also received multiple spam emails regarding upgrades. Would be good if you could manage what’s already on your plate.
So now there are two replies saying someone will contact me. No one from Vodacom has contacted me, I have now received another bill with the Nortons charge but no service. I have since also received multiple spam emails regarding upgrades. Would be good if you could manage what’s already on your plate.