Unable or willing to sort out complaint

Item: Vodacom
Rating: 2
Author: Adriaan J

I did a review in Dec 2017 and Vodacom responded but up to date has not responded again after I highlighted certain facts. They really are not willing to sort out complaints and problems.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Jan 2018, 06:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply09 Jan 2018, 06:12

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Adriaan J's updateReviewer Update

05 Feb 2018, 16:23

And up to now, no one has contacted me.

Adriaan J's update05 Feb 2018, 16:23

Reviewer Update

And up to now, no one has contacted me.