Un willingly signed into incorrect contract.

Item: Vodacom
Rating: 1
Author: Julian W

When my contracted ended I was offered a new contract by Vodacom. I accepted this contract on the specific number. The incorrect contract was then loaded on the incorrect number. I have called in, raised numerous requests, the call apparently had been "Escalated". I have received no call back, no response and am still being debit for this service, even though the number is not active.

They then swapped the account to the correct number and I am now being charged for 2 accounts.

Does this classify as ******* or just gross incompetence?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Nov 2020, 07:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply06 Nov 2020, 07:19

Official

Best regards,

Vodacom's replyOfficial

11 Nov 2020, 09:40

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,

Vodacom's reply11 Nov 2020, 09:40

Official

Best regards,

Un willingly signed into incorrect contract.

About

Community

Businesses

Follow Us