1 reviews | Active since May 2017
Un uathourised money
<p>I have been using vodacom for a number of years, with the years I have been with this service provider I don't remember missing any payment since vodacom debit directly from my account. Being a loyal customer I think vodacom now is taking an advantage because this month I was overcharged I don't know for what because with the phones that I have with this service provider I have not upgraded not even one but l was surprised that there is an amount that was added to my bill this month and I reported this matter as soon as possible when I realized this from the invoice. This has affected my account badly because I did not budgeted for this. </p> <p> </p> <p>Please help me</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mrs Matsoso,
Feedback has been provided.
Regards,
Cassandra
Dear Mrs Matsoso,
Feedback has been provided.
Regards,
Cassandra
The matter at hand has not been resolved
" I have been using vodacom for a number of years, with the years I have been with this service provider I don't remember missing any payment since vodacom debit directly from my account. Being a loyal customer I think vodacom now is taking an advantage because this month I was overcharged I don't know for what because with the phones that I have with this service provider I have not upgraded not even one but l was surprised that there is an amount that was added to m y bill this month and I reported this matter as soon as possible when I realized this from the invoice. This has affected my account badly because I did not budgeted for this. "
Instead I was rudely told that I will not get my money back for reasons I don't know because vodacom authoritied some services without my concerned instead I was told that it is not their problem. I think the problem here is because I pay Vodacom without any hasstle and now I want to take the matter forward.
please advise
The matter at hand has not been resolved
" I have been using vodacom for a number of years, with the years I have been with this service provider I don't remember missing any payment since vodacom debit directly from my account. Being a loyal customer I think vodacom now is taking an advantage because this month I was overcharged I don't know for what because with the phones that I have with this service provider I have not upgraded not even one but l was surprised that there is an amount that was added to m y bill this month and I reported this matter as soon as possible when I realized this from the invoice. This has affected my account badly because I did not budgeted for this. "
Instead I was rudely told that I will not get my money back for reasons I don't know because vodacom authoritied some services without my concerned instead I was told that it is not their problem. I think the problem here is because I pay Vodacom without any hasstle and now I want to take the matter forward.
please advise
The number Cassandra is referring to receives the airtime of R350 on the first day of the month then the person that uses the phone would use the airtime given and convert that to bundles. This has been happening over the years. Due to the fact that Vodacom has direct excess to my account they decided to take more than the agree installment which is what I am claiming back right now.
Everything that is done on the numbers that are linked or that are registered under my name would require my concern but this time this was never the case. Instead I feel that Vodacom is taking an advantage because I've been loyal to them and pay regularly without thinking the negativity that will impose in my financials
Cassandra called and told me how did they take my money which I refuse to take it because it is my money that they are playing with and I still maintain that I want my money back
The number Cassandra is referring to receives the airtime of R350 on the first day of the month then the person that uses the phone would use the airtime given and convert that to bundles. This has been happening over the years. Due to the fact that Vodacom has direct excess to my account they decided to take more than the agree installment which is what I am claiming back right now.
Everything that is done on the numbers that are linked or that are registered under my name would require my concern but this time this was never the case. Instead I feel that Vodacom is taking an advantage because I've been loyal to them and pay regularly without thinking the negativity that will impose in my financials
Cassandra called and told me how did they take my money which I refuse to take it because it is my money that they are playing with and I still maintain that I want my money back