Un satisfactory Customer service

Hello Peter This is my last resort to get hold of somebody that can help me... ***** on my identity via Vodacom branch in Pretoria on 13 July 2018 I broke the news to vodacom that they deducted monies from my account which I was un aware of and it was out of sequences to my debit orders I stopped both the debit orders... They advised me about a new contract taken out at a branch in pretoria. I requested them to ask their ***** department to contact me... I did not stop the other payments as I do owe Vodacom a montly subscription of R220.00. Then they deducted the following from my account on 31/07 - R657.58 31/08 - R2568.92 28/09 - R457.52

According to the Vodacom ***** department it is a valid ***** scenario and they refered it to the various departments as we are dealing with two different *****s cases. one new subscription and two upgrade subscriptions. Which they said I should be settled.

ref... 1- ********** ********** ***** reference EC-1KNJ-2LYPOO Vodacom owes me money I would like my refund. cause Vodacom owes me money your help desk cant put me through to a department... ********** ... pretty useless as They owe me money but they can put me through if I owe them.

My question is why is no one contacting me from vodacom. Is it not us customers that pay your revenue for you to earn profits? I'm going to seek legal advise and persue this further as I am not entirely satisfied at what you guys are delivering.

My contract taken out with Vodacom in sept 2016 at Makro Toti, Durban was for an amount of R220 per month. I think in a reasonable way I have not broken that commitment but Vodacom has. Your poor security measures and your in ability to deliver reasonable care has not met any satisfactory standards. Your service has sent me two sms asking me to migraye my sims and on both ocasions I rep**** no... but yet the same ********** transaction went through. So due to your poor measures I had to run around arrange affidavids etc and follow up on numerous times about this case. You not paying these times and costs are you??????

You have caused me a financial loss and alot of frustration for me and I would like a speedy reply from your management and acknowledgement that you have not met your custoners expectation....

This matter needs to be resolved. I do not have time to run around after a "profesional" company like yours... I myself have a very busy life and a demanding job and cannot spend time chasing up my monies...

This message will go to Social media as I have given Vodacom enough time to resolve the issues.

Thanks Pierre Account number I **********