Un resolved issues with Vodacom

I have been struggling with Vodacom for over 5 months now with a contract I had prematurely cancelled. I received a settlement amount which I paid and this was for my 072 number. I sent an email with proof of payment to Vodacom with the settlement amount form to keep my 072 number as a pay as you go so that I could migrate the number over to my telkom account. So I have done everything in order to cancel my 072 contract with Vodacom. When I looked the following month I received data and airtime for my 072 number once again. My contract was cancelled, Why am I receiving data and airtime again? Why is Vodacom sending me a statement to pay on my 072 number? I called Vodacom with this issue which they couldn't resolve for me so I left it.

The following month the exact same thing happened( Data and airtime) I Called Vodacom again and the they couldn't resolve the problem. I left it again.

The next month the same situation. I decided to reverse the debit orders with my bank for the past 3 months that vodacom was charging me. The reversal included my 066 numbers payment. Eventually Vodacom contacted me telling me my account is in arrears. I explained the situation with them and they were able to help me with the cancelation of my 072 numbers contract. But in doing so they moved the money owed for the data and airtime which I was not supposed to pay for over to my 066 statement. I made the payment that was in arrears for the 066 number a month ago which was R450 on the 30th of June I sent proof of payment as well. My 066 Number contract amount each month is R79-00. It Is August now not even 2 months after I paid the full amount for my 066 number that was in arrears. I get my august statement today for an amount of R753-46. How is it possible for my account to be that amount if my monthly instalment is only R79-00p/m? I am so finished with Vodacom and I want nothing to do with them. Moving over to Telkom has been such a pleasure, More data for less, 69c a minute to call any other network and Telkom to Telkom if basically free. Vodacom cannot compare to the rates Telkom has to offer. I am saving so much each month thanks to Telkom,but Vodacom doesn't seem to want to let me go.

I will be posting this review each month on hello Peter until my Vodacom account is resolved .

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