Un-professional behaviour

Vodacom introduced a service that involve money that can be incurred by a customer without activating the service. When you call the customer service, all what you get is arrogance. My contracts where all suspended for something I didn't activate. October 2020, I noted after paying my monthly subscription that I still owe Vodacom about R2500.00. I then phoned the customer services 082 135, later they agreed when I said it's my account and I did not authorised nor activated anything on the device.

The later corrected the issue. I suggested that why don't they make sure that in their introduced service they introduce authentication of whether is the account holder activating any of the service introduced. November 2020 after I have paid my monthly subscription discovered when I received my statement that I owe Vodacom R2200.00. I contacted their customer services. I was told that it's the activation from their *135£ someone activated data. I told them that this a joke as they say it was activated the same time as the previous issue. I was not informed about it. Vodacom forgot to bill it in October and they are doubling it in November. I told them I have nothing to do with the activation. I was ignored even after phoning them about four times in November 2020. December after paying my monthly subscription Vodacom decided to suspend all my contract. Contacted them that I am paying my monthly subscription and why my contracts are suspended.

I was told that my account is on arrears. I told them that I have nothing to do with that activation they are claiming. I have a router with them and a router at home, why would I want to activate data from them . They were explaining abstract and later said I must log a query. I did that and later my cells were activated. I suggested again that they should introduce authentication for their services that involve money, in that way I cannot phone them and claim I don't know a service that I activated.

20 January 2021 I visited one of Vodacom shops about my query, the shop suggested that I should take Vodacom to the social media. They had lot of similar queries whereby data services are activated and Vodacom claims that the client activated it. This is not accepted because one gets arrogant customer service that will always tell you that the matter has been referred to the back office. The issue are ignored or never resolved

When ask to speak to the back office, you are told that no one speaks to them. I also want to take this to twitter.