un just declined???

I app**** for a cell contract yesterday and was informed in a way that I was declined.<br> I called the call centre this morning and this person tells me it is beacause I have an account I have not paid, I logged into trans union and there is no outstanding moneys anyware. where the ... do u get info from, is this the customer service we can expect. I would rather go to another cell company....<br> I have been a prepaid user of Vodacom for more than 10 years now u make me out be *****.....