Un educated staff

<p>I have been trying to get the settlement of one of my contract accounts, and the staff member keep giving me my monthly instalment, surely there is a difference. The more I explain that I want to cancel/settle the account the more she puts me on hold, unitil 25minutes later, I get cut off " the number you have dailed does not exist". I just wish I could upload the recording, because as Vodacom, I also record all the conversations.</p>