UN-BLACKLISTING/UNBLOCKING PROCEDURE APPALLING

I had my phone blacklisted as it was ******. Upon me finding my phone, I notified Vodacom customer care, and I was sent the Un-blacklist form to complete. I completed the form and attached my ID copy and sent it on the 8th of May 2025. I was told to switch the device off for 3 days and switch it back on and the phone would be unblocked.

I am writing this to convey my frustration and anger I have towards the company. Til today, 14th of May 2025, my phone is still blocked, and no one can assist me when I call customer care on 082 135. Instead, I am told to go in store. I called a Vodacom branch and went through to the Baywest Vodacom- which was useless and finally the Boardwalk Vodacom. I was advised that I am going to fill out the same form and they'll send it. I told them that I had already done that and he, unfortunately, told me to call customer care again to be assisted.

I called customer care, and they tried different USSD codes, e.g: ##002*... and another one, but no luck.

I am extremely disappointed in this Blacklisting/Un-blacklisting process as no-one at customer care can assist me further or direct me to the correct department.

I need this matter resolved as I am no longer interested in continuing business with you. After I finish my contract with Vodacom, I will not be renewing it, and I will be porting to another service provider.

I really trusted Vodacom, but their services are appalling.

I am using an Apple iPhone 14 Red. I sent my form and ID copy to: ***