Un-blacklisting taking 2 weeks to rectify

My mobile device was blacklisted and have been trying to un-blacklist this device for over a week now. After multiple calls sitting on the phone for hours to Vodacom agents, they all seem to have a different story regarding IDs of someone not even related to my contract, to not having caught up with payments. Nevertheless, this is a highly frustrating process which I have been trying to rectify for over a week now and am extremely unhappy with how it is being handled.