UN-Blacklisting of Iphone x with cellphone number ***

On 11/7/25 I thought my Iphone x was ****** and reported it to Vodacom, obtained the ITC number and gave that to my insurer. The same day I found the phone, completed the Un-blacklist request and emailed it to ***. On 14/7/25 a lady by the name of Linda Mkhiza , emailed me from a Vodacom email address requesting me to complete the Form, then email it together with my I.D to her. On 16/7/25 I emailed Linda asking if the un-blacklisting has been completed as one is required to switch off the phone to effect the un-blacklisting. ON the same day I received an email from Linda, " Called *** not available imei *** unblacklisted switch off device for 24hours ITC Reference Number: ***5. Well,the phone was off, and since 11/7/25 I had no signal on the phone, so obviously it will not be available. On the same day I asked Linda "Will you be sending me an email to let me know when I can switch it back on?" On the same day she rep**** "Switch off for 24hours Regards Linda" On the same day I emailed Linda "I did switch it off. And will leave it off until tomorrow at 15h00. Will that be in order?" She rep**** "no problem". On 26/7/25 i sent Linda another email "Hallo linda.

I am beginning to seriously doubt if the unblocking was done effectively. I have had no signal since the unblocking. I did a sim swop hoping that it will sort out the problem, still no luck. Could you please let me know I need to do at your soonest convenience?" On 28/7/25 I sent the same email to ***. No response from anyone. On 29/7/25 I went to Vodacom Store in Wonderpark Shopping Centre, asking them to please email the Form, affadavid and I.D. documents to ***. I was told that the process could take another 14 days. I have not been able to use my phone for 2 weeks and have to wait another 2 weeks. I seriously question the commitment of Vodacom to its customers. It takes one phone call to block it but 2 weeks to unblock it. WHY? When trying to follow up at retail store level, I am asked for a reference number. I was never given a reference number!