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Vusi D

1 reviews | Active since Dec 2017

18 Dec 2017, 13:11

Un-blacklisting cellphone

I am MTN user but Vodacom was somehow able to blacklist my phone through their customer.......How the hell is this even possible?.

Thoroughly confused by whats happening because Ive had the phone since April and the it was working perfectly and this just happened out of nowhere. Both Vodacom and MTN are now sending me back and forth between each other.

Absolutely ridiculous!!!!!!!!!!!!!

0
Replies (5)
Vodacom
Vodacom's reply18 Dec 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

VD
Vusi D's update28 Dec 2017, 09:45
Reviewer Update
Ive been waiting for feedback from you consultant. Ive continuously tried making contact with the Vodacom VSP blacklisting people and not making any progress / getting a response from them. I think its borderline ******** that Vodacom blacklists my phone and yet I've never been a subscriber or a client of them in my life. Please can you guys really get your act together and fix this!!!!!!!
Vodacom
Vodacom's reply28 Dec 2017, 14:18
Official

Dear Vusi Dabengwa,

I do apologise for the delay in response.

I've responded to you via SMS with feedback.

Thank you for your patience.

Regards,

UW

VD
Vusi D's update02 Jan 2018, 10:22
Reviewer Update
No sms received yet.
VD
Vusi D's update05 Jan 2018, 11:23
Reviewer Update
Just came from Vodacom head office and people there are equally as useless as their branches. Had enough. ********* to say the least!!!! Time to take legal action!!!!!