Un- blacklisting and faulty new Iphone 16. Second complaint

On 29/7/25 I wrote 2 complaints against Vodacom. I received 1 response " Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards, Vodacom Consumer Website Team This was the only response I received. My phone is still blocked! How frustrating.