Un-blacklist Request

I believe you guys are bewitched, this is not the Vodacom we know. See below:

"07 Jul 2020, 14:52 Un-blacklist Request Do you guys still have blacklist/ un-blacklist department, because I've been sending emails to them with no response. I just want to un-blacklist my device that was ******, its been 2 weeks now."

"Vodacom's reply: 08 Jul 2020, 09:03

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team"

Today the date is the 13 July 2020, and I am still waiting. No decency at all from your team not even an acknowledgement receipt of the email.