Un- Blacklist

<p>On Friday night, I had my cell phone ****** (traumatic experiences in it) after realising that my phone was ****** I phoned Vodacom immediately. The phone was blacklist as this is the normal process on follows when your phone is ******. A case was logged @ Boksburg Police Station. The phone was however recovered (how lucky) due to very good surveillance cameras at the establishment where the phone was taken. I phoned Vodacom and advised that the phone was recovered. I went in to your Vodacom shop at the East rand Mall on Sunday 04/06/2017 and request assistance (VERY friendly staff) I was advised that the phone was unblocked but was required to do a sim swop. I was then advised that i should wait between 3- 4 hours for this to be completed. After 5 hours I made the first call advising that my phone is not working, I was told that the sum swop was completed and that I should switch off the phone and back on. I have since made more 20 calls requesting assistance, receiving the same feedback. I then visited your Vodacom Chatz store at Northmead square where I was advised that my phone was still blacklisted that is why it’s not working!!! I was the informed that they can assist with the problem for a fee of R 450!!!!! After refusing to pay I once again phoned Vodacom who advised that I have not completed the documents!!!!!! 48 hours later and still no working phone. My phone was ******; I have received badly to no service from your call centre and now one of your representatives tried to make me pay R 450 for something I should not pay for !!!!!!!!!!!!!!!</p> <p> </p>