Un authorizes deductions on contract for additional services

Hi Vodacom

After months of struggling I am now demanding a cancellation of my contract or I am going to take you to court for ******** and un- authorization of additional charges to my vodacom contract.

Number: ***

Every month recurring and additional 1GB Data is invoiced to my contract which no call centre agent can explain why this is happening. Every end of the month I have to phone in and fight with a agent for this to be removed. You advertise 1GB for R149.00 yet on my invoice you billing between R349 and R649 for 1GB.

I am so fed up struggling every month, and then the best part is I must wait for my own money to be refunded after multiple calls.

Please action my request for cancellation and provide feedback.

You can reach me on ***.

Ref 1 Your query has been escalated to one of our Solution Experts. Your ref number is: ***