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Charlene C
1 reviews | Active since Nov 2021
14 Nov 2021, 13:25
Ultra Poor Service Vodacom Fibre
Vodacom Fibre outage since 4th Nov. Call centre just closes the call without confirmation that service is restored. Dealing with the call centre is a nightmare with no accountability and no feedback. Problem is just being passed between departments. In the three weeks that the fibre went live, we have had outages every week, with the current outage at 9days. Vodacom: Vodacom: Service request SR*** update NoReply(2-MDPZ69N).
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Vodacom's replyOfficial
14 Nov 2021, 20:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2021, 20:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team