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Andre E

1 reviews | Active since Apr 2024

02 Mar 2025, 10:14

*****ulent/misleading transaction

A salesman conacted me claiming he's from Vodacom Headquarters. He offered upgrades on two sims. I specifically said the one data contract is over and must be canceled. When my son who works at vodacom checked the deal for me, I discovered that the salesman actually work at Vodacom Durban. I tried to contact said branch for two days via phone and email without success.

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2025, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Mar 2025, 10:45
Official
Dear Customer,
 
Thank you for taking our call, as per our discussion, we have provided you with feedback regarding your query.

We thank you for your patience.

Best Regards,

Consumer Website Team

Best regards,