*****ulently used a signature from a previous upgrade contract.

Item: Vodacom
Rating: 1
Author: Tracy G

Signed up for a contract in August 2024 at "X" amount. In September 2024 a new quotation was generated at a higher price and my signature from the contract in August 2024 was used to accept the higher amount contract. This is blatant *****. It has been a year and this is still not resolved as Vodacom say that I accepted the new higher quotation.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

12 Sept 2025, 07:14

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply12 Sept 2025, 07:14

Official

Tracy G's updateReviewer Update

22 Sept 2025, 10:29

I received a call from a consultant on Wednesday 17.09.25 at 10.38am. They have explained that the error is on their side and they will pass credit. I was also told that a manager would call me later in the day but I have yet to receive that call.

Tracy G's update22 Sept 2025, 10:29

Reviewer Update

Tracy G's updateReviewer Update

01 Oct 2025, 13:27

Hi there They have credited my Vodacom account not my bank account. Thank you for your assistance.

Tracy G's update01 Oct 2025, 13:27

Reviewer Update

Hi there They have credited my Vodacom account not my bank account. Thank you for your assistance.