*****ulently placing orders on my account

I’d like to bring to your attention that you have a *****ster by the name of Elizabeth VanWyk (***) ruining your company’s reputation as Vodacom representative in the fibre sales department who just processed orders without clients consents . Below is the order she *****ulently placed on my account

I enquired on a Evotel fibre deal to which we didn’t proceed with the agent I want dealing with(different one) , having learnt that Evotel doesn’t have infrastructure in my complex and he then recommended TTConnect directs deals through you and waited for my decision but while in that process a smarty/ *****ster went ahead and credit vetted my application which is going to affect my scoring as will reflect on my records !

Upon escalation , she called and was rather rude and anrrogant instead of acknowledging her error and offer an apology . Quite certain I won’t be the last she does this too as clearly she is not following internal protocols and not CPA/ clients accounts .

Please look into this misconduct and find a better working process for your staff to ensure this does not happen again , I’ll escalate this to the CPA and Ombudsman as well while awaiting your response .